Refund and cancellation Policy

Effective Date: October 21, 2026

Company Name: ELS Pro Cleaning (“we”, “us”, or “our”)

Website: https://elscleaning.co.uk

At ELS Pro Cleaning, we are committed to providing exceptional cleaning standards for every domestic and commercial client across the United Kingdom. We understand that plans can change, and we strive to keep our cancellation and refund processes clear and fair.

1. Satisfaction Guarantee & Re-Cleans

Because cleaning is a labor-intensive physical service, we do not offer cash or credit card refunds for completed cleaning services. However, your satisfaction is our top priority.

  • If you are not completely satisfied with any area of your clean, you must notify us within 24 hours of the service completion.
  • We will send a cleaning operative back to your property at the earliest available opportunity to re-clean the disputed areas free of charge.

2. One-Off Cleaning Cancellations & Rescheduling

More than 48 hours notice: You can cancel or reschedule your one-off cleaning appointment free of charge.

Less than 48 hours notice: Cancellations or rescheduling requests made within 48 hours of the scheduled arrival window will incur a 50% late cancellation fee to cover our operatives’ scheduled time.

Same-day cancellations or lockouts: If our team arrives at your property and cannot gain access (e.g., incorrect keys, no one home, or locked out), the full fee for the scheduled clean will be charged.

3. Recurring Cleaning Subscriptions (Weekly & Monthly Plans)

If you have subscribed to a recurring weekly or monthly cleaning plan:

  • Pausing your subscription: You can pause your recurring subscription at any time (for example, if you are going on holiday) directly through your account dashboard or by contacting us with at least 48 hours notice before your next billing cycle.
  • Canceling your subscription: You may cancel your recurring plan at any time after your initial minimum contract period (if applicable). Cancellations must be made at least 5 days prior to your next scheduled recurring payment to prevent the upcoming billing cycle from processing.
  • Partial billing periods: Once a recurring billing cycle has been processed and your cleaning team has been dispatched, that billing period is non-refundable.

4. How to Contact Us

If you need to reschedule an appointment, pause a subscription, or report an issue with a recent clean, please reach out to our support team:

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